Returns & Exchanges

At Alex Terrible, we stand behind the quality of our gear, offering a 30-day return window for items in their original, unworn condition. Whether it's a sizing issue or a change of heart, we are committed to ensuring you are fully satisfied with your dark fashion essentials.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags remain attached and the garment is free from wear or damage.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.